Refund Policy
Effective Date: [October 2024]

At [D&N Creations], we want you to be satisfied with your purchase.
If you’re not happy with your order, we offer a free refund policy under the following terms:

1. Eligibility for Refunds
• Change of Mind: As purchased items will be customised, if you change your mind, unfortunately, you cannot return your item.
• If the item purchased has not been customised in any way what so ever, the item may be eligible for return.
However, must be unused, in its original packaging, and in a resalable condition. Return postage is at the buyer’s expense.
• Faulty or Damaged Goods: If your item is faulty, damaged, please contact us within [7] days of receiving the item to discuss outcome.

2. How to Request a Refund
• Contact our customer team at [info@dncreations.com.au] to initiate your concerns.
• Include your order number, images of the damage and a brief explanation.

3. Return Process
• Once your return request is approved, we will provide you with instructions on how to return item.
• If posted, please pack the item securely and ship it back to us.

4. Processing Refunds
• Once we receive the returned item, we will inspect it and process your refund within [7-10] business days.
• Refunds will be issued to the original payment method.

5. Exceptions
• Certain items are exempt from our refund policy, including [personalised items, customised goods, etc.].

6. Changes to This Document
• We may update our refund policy from time to time. Any changes will be posted on this page.

7. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
• Email: [info@dncreations.com.au]
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